Not receiving UTS email
messages?
As a UTS community member, you
often receive email messages from UTS. If you are not
receiving them, it may be because your server does not
recognize the "@utschools.ca" portion of the address and
sends it to your Junk folder.
To make sure UTS emails reach
your inbox, please do the following:
-
Regularly check the Bulk
or Junk folder to see if UTS email has landed there. You
can select any e-mail that is erroneously marked as spam
and send to your Inbox. This trains the spam filter how
to recognize wanted e-mail.
-
Add UTS email addresses to
your Safe List and update your Spam settings:
UTS-bulletin@utschools.ca
UTSParents@utschools.ca
UTSBoard@utschools.ca
UTSPrincipalsOffice@utschools.ca
For instructions on how,
please select your email client:
Gmail
Hotmail
Yahoo!
Gmail
(New)
-
From the Gmail inbox
screen, click on "Contacts," on the panel on the left
side.
-
Create a new contact,
using the "New Contact" button.
-
Click on the "add" link
next to the "Email" heading, until there are four email
address fields.
-
Enter the four email
addresses.
Gmail (Old)
-
From the Gmail inbox
screen, click on "Contacts," on the panel on the left
side.
-
Create a new contact, with
the "Create Contact" link.
-
Enter the first email
address into the "Email" field.
-
Click the "add more
contact info" link.
-
Under the first section,
change the "Phone:" field to "Email:" by selecting it
from the drop-down box.
-
Add another field, and
ensure it is an "Email:" field as well.
-
Enter the remaining email
addresses into those fields, and then save the contact.
Hotmail
-
From the main Windows Live
Hotmail window, click on "Options", slightly below the
"Sign out" link. Choose "More options" from the
drop-down menu.
-
Click on "Safe and blocked
senders" under the "Junk e-mail" heading, then "Safe
senders."
-
Now add the four email
addresses as safe senders.
Hotmail Classic
-
From the main Windows Live
Hotmail Classic window, click on "Options", slightly
below the "Sign out" link.
-
Click on "Safe and blocked
senders" under the "Junk e-mail" heading, then "Safe
senders."
-
Now add the four email
addresses as safe senders.
Changing Hotmail Junk E-mail
Options
-
From the main Windows Live
Hotmail window, click on "Options", slightly below the
"Sign out" link. Select "Mail", the click on "Junk
E-Mail Protection".
-
If "Exclusive" is
selected, make the four UTS email addresses is in your
contacts.
-
From the "Options" main
window, click on the "Delete Junk E-Mail" option. Select
the "Deliver to Junk E-Mail folder and delete later".
-
From the "Options" main
window", click on the "Mailing Lists" option and ensure
that all four UTS email addresses are there. If not,
please add them. Please be sure add them to your "Safe
List" as well.
-
From the "Options" main
window", click on "Block Senders", and make sure the UTS
email addresses are not there.
Yahoo!
Mail (New)
-
From the main Yahoo! Mail
screen, click on "Contacts" in the panel on the left
side.
-
Click the "Add Contact"
button, and then enter the UTS email addresses as the
primary and alternate email addresses.
-
Click "Save" to create the
contact in your Yahoo! contacts list.
-
Repeat for the final email
address.4.Ensure UTS email addresses are not blocked.
From the main Yahoo! Main screen, click on "Options".
-
Select "Mail Options",
then "Block Address". Make sure the UTS email addresses
are NOT listed here.
Yahoo! Mail (Classic)
-
From the main Yahoo! Mail
Classic screen, click on the "Contacts" tab.
-
Click on "Add a new
contact" or the "Add Contact" button.
-
Enter one of the UTS email
addresses for the contact.
-
Repeat for the other three
email addresses.
-
Ensure UTS email addresses
are not blocked. From the main Yahoo! Main screen, click
on "Options".
-
Select "Mail Options",
then "Block Address". Make sure the UTS email addresses
are NOT listed here
Yahoo's SpamGuard and
SpamGuard Plus:
-
From the Yahoo! window,
click on "Options" in the upper right of the page.
-
Click on "Mail Options",
and select "Spam Protection".
-
If SpamGuard is turned on,
select "Save these messages in the Bulk Folder for..."
and from the drop-down menu, select the period of time.
Do NOT select the other option, as it will immediately
delete suspected spam messages upon receipt. Then you
will not be able to view the messages in your Bulk
folder before they are deleted.
SpamGuard Plus users:
Please visit the
SpamGuard Plus tutorial. The steps are almost the same,
except SpamGuard Plus offers a feature for "Resetting the
Filter". This enables you to "retrain" SpamGuard if you
think it's not properly discerning spam from acceptable
e-mail.